We used elements of the ostickets piping functionality — big props go to Peter Rotich of ostickets. SupportPress Theme Theme Name: Blend of CSS3 coding environment with clean and simple design. DePosito Business, Minimal, Portfolio. All correspondance with the user appends ticket numbers to the subject line, so customers can simply reply to emails dispatched by Supportpress and see their responses appear inline in the respective ticket thread. All our themes include custom shortcodes that allow you to easily add social links, styled buttons, content boxes, and content columns to your posts, pages and widgets. SupportPress is designed to be used by 3 user demographics.

woothemes supportpress

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For example, at the top of the style.

SupportPress – WooCommerce

All our themes include custom shortcodes that allow you to easily add social links, styled buttons, content boxes, and content columns to your posts, pages and widgets. Tags can wootnemes added to the ticket to make it easy to findand you can attach a single file supportprrss the ticket using the file uploader.

You can change these values and compile your. Due to the advanced nature of the main navigation, it does not support WP Menus.

woothemes supportpress

The script recieves the message, and sends a curl request to the plugin running on your site. WooThemes come packaged with a language file for easy WordPress theme translations into your desired language — editing one neat little file without hunting down text in all our theme templates. Built in one click system to create any ticket to knowledge based article Powers your to woothemmes complete private site where only registered help desk members can get access You can communicate with your agents and manage private information with messages that can be accessed by team members only Built in post alert system which draws visitors attention Custom Shotcodes — easily add buttons, boxes, social buttons, columns and more to your posts, pages and widgets etc Custom Navigation — customize the themes navigation to include pages, categories and custom links Backend Theme Options Panel — make simple changes without editing code, like adding your own logo, changing to an alternate color style, adding Google Analytics code Built-in SEO Options iPhone, iPad and other gadgets friendly Cross Browser Compatible Detailed theme documentation Localized for Translations Price: Agents see a statistical overview of the system listing tickets by status and priority.

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In a future update I intend to expand the emailing options set, but for now I am comfortable with the basic config. SupportPress Theme Theme Name: Just suppprtpress design element which builds confidence in your users.

WOOthemes supportpress

To change your email update notifications edit your profile from the front-end the link for this is in the top right navigiation. Your email address will not be published. They have access to the knowledgebase only. Supportpreds for the most important part of SupportPress. This plugin makes SupportPress easier for your customers to use. SupportPress has been designed to encourage users to search your knowledgebase thoroughly before reporting any issues.

If not, the user is told to register and to try to send the email again once registration has been completed. Blogging, Minimalfree trial: Viewing any ticket archive you will notice several links above the tickets, such as status,age etc — clicking these will sort the list of tickets.

An image re-sizer script built into the Woo framework automatically scales your post images for pixel perfect display in our templates.

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woothemes supportpress

The WooFramework receives constant tweaks and upgrades, and thanks to the in-built framework updater you can make sure you are running the latest version with the click of a button. It is recommended that you put arbitrary supoortpress in this navigation section.

woothemes supportpress

The theme is handy for those website who have knowledge which contains frequently asked questions. This theme was retired in February Users can browse a catalog of useful information via the knowledgebase or report new issues via support tickets.

SupportPress – WooCommerce Docs

How to Add Widgets. Flipflop Magazine, Minimal, News. Once a ticket is created by a user, agents can also assign tickets to other team members and give tickets a status:.

The theme allows the admin to manage the tickets by allotting the priorities and deleting the task to fellow team member.

SupportPress WordPress Theme

More on this later…. SupportPress allows you to pin or stick chosen blog posts to the homepage. Members have access to a personal account area and can submit new tickets.

The clean and simple theme turns your WordPress blog supportpreds to fully functional support providing website like web designer, application developers, training academies and other support providing institutes. The web is no longer prohibited by desktop and laptop computers. With the framework settings page you can replace any sign of WooThemes in your WordPress backend with your own logo and custom styling.