After I blogged about my Skype credit expiry problem I raised a support ticket and got the following response:
Hello Ben,
We apologize for the delayed response. Our goal is to respond to all customer e-mails within 72 hours, however due to a recent increase in inquiries it has taken longer to respond to you.
Thank you for your understanding and patience.
After reviewing your case we have decided to re-instate your credit. Your balance will be updated in the next 3 days.
For the future please remember that you must place one call lasting at least one whole minute every 180 days in order to keep your credit balance.
Skype is continually working to improve the notification process to make sure that our customers would remember to make this one call.
Thank you once again. Enjoy using Skype.
Should you need more assistance, feel free to contact us again; we will be glad to help.
Best regards,
Andras – Skype Support
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My Skype balance was restored. This is great customer support!
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